To our valued stakeholders,
The year 2025 marks a defining chapter in the journey of First Finance. This year, we achieved a significant milestone—surpassing a USD 100 million loan portfolio—while reaffirming our commitment to responsible growth, financial inclusion, and measurable social impact. Behind this milestone are 11,847 Cambodian families who now enjoy greater stability, dignity, and opportunity through homeownership.
Resilient growth in a moderating market
Cambodia’s economy in 2025 remained steady, supported by recovery in key sectors despite continued adjustments in the real estate market. In this environment, First Finance demonstrated disciplined growth and operational resilience.
Our total loan portfolio reached USD 100.4 million, reflecting an 11.9% year-on-year increase, while total assets grew to USD 107.4 million. We recorded an after-tax profit of USD 1.06 million, delivering a Return on Assets of 1.06% and a Return on Equity of 6.06%. These results reaffirm that financial sustainability and social integrity are mutually reinforcing.
Importantly, 91% of our clients reside in rural areas, and 81% are self-employed or earn non-documented incomes—segments often underserved by traditional financial institutions. Approximately 74% are first-time homeowners. This remains the true measure of our success.
Expanding access and strengthening communities
In 2025, we expanded into six additional provinces—Takeo, Prey Veng, Svay Rieng, Kampong Thom, Pursat, and Kampong Chhnang—bringing our nationwide network to 20 branches. This expansion enables us to extend affordable housing finance to families who need it most.
Beyond financing homes, we continue to support healthier living conditions. Approximately 51% of our clients used their loans to improve water, sanitation, and hygiene (WASH) facilities, contributing directly to improved family health and stronger climate resilience.
Our customer-centric approach remains strong, reflected in a 98% client retention rate and an improved Net Promoter Score of 68.6%, demonstrating sustained trust and satisfaction among the communities we serve.
Governance, integrity, and responsible finance
Integrity remains at the core of our growth strategy. In 2025, First Finance successfully renewed its Gold Client Protection Certification for the second consecutive term, achieving an exceptional score of 99.1%. This recognition underscores our commitment to fair pricing, prevention of over-indebtedness, data privacy, and ethical client treatment.
We also maintained our Stakeholder-Verified Orange Seal, reflecting our continued progress in gender equality and environmental sustainability. These recognitions affirm that strong governance and responsible finance are fundamental to our long-term sustainability.
Digital innovation and financial literacy
We continued to strengthen our digital capabilities to improve efficiency, system security, and customer experience, achieving 99.9% system uptime and integrating partner platforms connected to KHQR to provide faster, more secure, and more convenient repayment options for our clients.
In 2025, we also strengthened our financial literacy initiatives by leveraging AI-generated video content across our digital platforms. Through engaging and accessible educational videos, we promote responsible borrowing, sound household financial management, and long-term financial discipline. Sustainable homeownership begins with informed decision-making, and we remain committed to equipping families with the knowledge and practical tools needed to succeed financially.
Looking ahead
While market conditions remain dynamic and funding costs require prudent management, our foundation is strong. We will continue disciplined expansion, enhance risk management, and deepen ESG integration while advancing digital innovation to better serve our clients.
The USD 100 million milestone is not an endpoint—it is a foundation for greater impact. As we look toward 2026, our mission remains clear: to build the economic stability of low-income Cambodian families by expanding access to safe and affordable homeownership.
On behalf of the management team, I extend my sincere appreciation to our Board of Directors for their strategic guidance, to our employees for their dedication and professionalism, to our funding partners for their continued confidence, and to our regulators for their oversight. Above all, I thank our clients for the trust they place in First Finance every day.
Together, we are building more than homes—we are building stronger families, resilient communities, and a more inclusive future for Cambodia.
Sincerely,
