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Important Notice: Complaint Handling Prakas

First Finance PLC wishes to inform all customers of First Finance’s commitment to adhere to the following guidelines introduced by the National Bank of Cambodia (Prakas No. ធ7.017.299 ប្រ.ក).

- Complaint should be submitted within 60 calendar days from the date the issue is identified.
- Verbal Complaints should be resolved in 2 working days. A Written Complaint is required if the Verbal Complaint is not resolved in 2 working days.
- The complaint result will be notified to the customer via a Result Letter within 30 calendar days from the complaint acceptance date.
- The customer and/or microfinance may further pursue the Written Complaint, by including a copy of the original Written Complaint and Result Letter, to the National Bank of Cambodia within 30 calendar days from the result notification date if he/she is not satisfied with the result.

* Customer Care Hotline: 093 6666 35

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Head Office

Building N° 296, Street N° 271, Sangkat Tuol Tumpung Ti Pir, Khan Chamkar Mon, Phnom Penh

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Contact Us

093 6666 35

info@firstfinance.com.kh

Working Hour

Head Office

07:30 am – 04:30 pm (Monday to Friday)

Branch

07:30 am – 03:30 pm (Monday to Friday)

Angk Snuol District Branch
#53, N.Rd 4, Tonloab Khpos Tboung Village, Damnak Ampil Commune, Angk Snuol District, Kandal Province.

Tel: 093 444 771
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Ponhea Lueu District Branch
National Road No 51, Lvea Village, Tumnob Thum Commune, Ponhea Lueu District, Kandal Province

Tel: 093 444 094
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Kampong Speu Provincial Branch
N.Rd 4, Phum Roleang Sangkae, Sangkat Sopoar Tep, Krong Chbar Mon, Kampong Speu Province.

Tel: 016 444 698
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Samkkei Munichay District Branch
Lot No 2, Ta Ni Village, Krang Chek Commune, Samkkei Munichay District, Kampong Speu Province

Tel: 093 666 290
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Kong Pisei District Branch
N.Rd 3, Kayiev Village, Chongruk Communce, Kong Pisei District, Kampong Speu Province.

Tel: 093 666 104
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Takeo Provincial Branch
No. 811, Phum Thnal Baek, Sangkat Roka Krau, Krong Doun Kaev, Takeo Province

Tel: 093 666 014
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Prey Kabba District Branch
Lvea Tnaot Village, Prey Lvea Commune, Prey Kabbas District, Takeo Province

Tel: 093 666 197
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Bati District Branch
#193 N.Rd 02, Smau Khnhei Village, Trapeang Sab Commune, Bati District, Takeo Province.

Tel: 098 444 331
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Samraong District Branch
#1385, N.Rd 3, Pech Changva Village, Boeng Tranh, Cheung Commune, Samraong District, Takeo Province.

Tel: 093 444 649
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Prey Veng Provincial Branch
No 23 & 24, Phum Lekh Buon, Sangkat Kampong Leav, Krong Prey Veng, Prey Veng Province

Tel: 093 666 085
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Svay Rieng Provincial Branch
No 469, Phum Svat, Sangkat Chek, Krong Svay Rieng, Svay Rieng Province

Tel: 093 666 030
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Kampong Cham Provincial Branch
Borey Piphob Thmey, #177, Street Preah Keto Melea, Kampong Cham City, Kampong Cham Province.

Tel: 093 476 666
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Kampong Thom Provincial Branch
No 211, National Road No 6, Phum Kampong Thum, Sankat Kampong Roteh, Krong Stueng Saen, Kampong Thom Province

Tel: 093 666 488
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Kampong Chhnang Provicial Branch
No 5, Phum Trapeang Choek Sa, Sangkat Kampong Chhnang, Krong Kampong Chhnang, Kampong Chhnang Province

Tel: 093 666 701
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Pursat Provicial Branch
No 336, Phum Peal Nheaek Muoy, Sankat Phteah Prey, Krong Pursat, Pursat Province

Tel: 093 666 901
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Battambang Provicial Branch
Lot No 248, Ou Char Village, Sangkat Ou Char, Krong Battambang, Battambang Province.

Tel: 087 760 776
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Banteay Meanchey, Poi Pet Branch
#B10, N.Rd 05, Phum Phsar Kandal, Khum Phsar Kandal, Poipet City, Banteay Meanchey Province.

Tel: 093 666 052
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Siem Reap Provincial Branch
N.Rd 6A, Chong Kaosue Village, Sangkat Slor Kram, Krong Siem Reap, Siem Reap.

Tel: 093 666 089
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Kampot Provincial Branch
N.Rd 03, Phum Svay Thom, Sangkat Karang Ampel, Kampot City, Kampot Province.

Tel: 093 666 084
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

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