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Important Notice: Complaint Handling Prakas

First Finance PLC wishes to inform all customers of First Finance’s commitment to adhere to the following guidelines introduced by the National Bank of Cambodia (Prakas No. ធ7.017.299 ប្រ.ក).

-Complaint should be submitted within 60 calendar days from the date the issue is identified.
-Verbal Complaints should be resolved in 2 working days. A Written Complaint is required if the Verbal Complaint is not resolved in 2 working days.
-The complaint result will be notified to the customer via a Result Letter within 30 calendar days from the complaint acceptance date.
-The customer and/or microfinance may further pursue the Written Complaint, by including a copy of the original Written Complaint and Result Letter, to the National Bank of Cambodia within 30 calendar days from the result notification date if he/she is not satisfied with the result.

* Customer Care Hotline: 093 6666 35

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Head Office

Building N° 296, Street N° 271, Sangkat Tuol Tumpung Ti Pir, Khan Chamkar Mon, Phnom Penh

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Contact Us

093 6666 35

info@firstfinance.com.kh

Working Hour

Head Office

07:30 am – 04:30 pm (Monday to Friday)

Branch

07:30 am – 03:30 pm (Monday to Friday)

Banteay Meanchey Branch
Phum Bei, Preah Ponlea Commune, Serei Saophoan Municipality, Banteay Meanchey Province.

Tel: 093 666 635
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Battambang Provicial Branch
#15B, N.Rd 5, Sangkat Svay Por, Krong Battambang, Battambang Province.

Tel: 087 760 776
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
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Website: www.firstfinance.com.kh
Location: Google Map

Bati District Branch
#193 N.Rd 02, Smau Khnhei Village, Trapeang Sab Commune, Bati District, Takeo Province.

Tel: 098 444 331
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Dangkao Branch
Street 54, N.Road 03, Phum Prey Kei Kha, Sangkat Pong Tuek, Khan Dangkao, Phnom Penh.

Tel: 093 666 014
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Chamkar Mon Branch
Building N° 296, Street N° 271, Sangkat Tuol Tumpung Ti Pir, Khan Chamkar Mon, Phnom Penh.

Tel: 093 666 051
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Kampot Provincial Branch
N.Rd 03, Phum Svay Thom, Sangkat Karang Ampel, Kampot City, Kampot Province.

Tel: 093 666 084
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Kampong Cham Provincial Branch
Borey Piphob Thmey, #177, Street Preah Keto Melea, Kampong Cham City, Kampong Cham Province.

Tel: 093 476 666
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Kampong Speu Provincial Branch
N.Rd 4, Phum Roleang Sangkae, Sangkat Sopoar Tep, Krong Chbar Mon, Kampong Speu Province.

Tel: 016 444 698
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Kong Pisei District Branch
N.Rd 3, Kayiev Village, Chongruk Commune, Kong Pisei District, Kampong Speu Province.

Tel: 016 444 698
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Phnum Proek District Branch
Phnum Touch Village, Pech Chinda Communce, Phnum Proek District, Battambang.

Tel: 093 66 6 194
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Samraong District Branch
#1385, N.Rd 3, Pech Changva Village, Boeng Tranh, Cheung Commune, Samraong District, Takeo Province.

Tel: 093 444 649
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Siem Reap Provincial Branch
N.Rd 6A, Chong Kaosue Village, Sangkat Slor Kram, Krong Siem Reap, Siem Reap.

Tel: 093 666 089
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Ponhea Leu District Branch
Lvear Village, Tumnob Thum Commune, Ponhea Leu District, Kandal Province.

Tel: 069 581 173
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

Prey Kabbas District Branch
N.Rd 2,Lvea Tnoat Village, Prey Lvea Commune, Prey Kabbas District, Takéo province.

Tel: 093 666 635
E-mail: info@firstfinance.com.kh
Telegram: FirstFinance Plc.
Facebook: FirstFinance Plc.
LinkedIn: FirstFinance Plc.
Website: www.firstfinance.com.kh
Location: Google Map

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